Terms of service
These terms apply when you order from Willow Press. Please read them before placing an order.
About us
Willow Press, Embsay Mills, Business Centre, Embsay, Skipton, BD23 6QR. Company No. 17203902. VAT No. GB526588751. Email: info@willowpressprints.co.uk. Telephone: 07989 091098.
Orders
Your order is an offer to buy. A contract is formed when we confirm your order by email. We may decline an order, for example if an item is unavailable, if there is a pricing error, or if the artwork supplied is unsuitable or unlawful to reproduce.
Prices
Prices are shown in pounds sterling and include VAT. Garment prices are for the plain item only. Printing or embroidery is quoted separately, depending on your design and quantity. Delivery charges are shown at checkout before you pay.
Artwork
Vector files (PDF, AI, EPS or SVG) give the sharpest result, and high-resolution PNG or JPG files also work. We check all artwork before production and will let you know if anything needs adjusting.
If your artwork needs tidying up or recreating, or you'd like us to design something new, this can carry a cost depending on what's involved. We always quote before starting.
Embroidered logos need a one-off £50 digitising charge to turn them into a stitch file, which we keep for future orders.
We keep your artwork on file for 12 months, so repeat orders are quick to arrange.
Intellectual property
By supplying a logo, image or design for us to print or embroider, you confirm that you own the rights to it or have the owner's permission to use it. We are not liable for any third-party claim arising from artwork supplied to us, and we may decline to reproduce anything we believe infringes someone else's rights.
Where we create original artwork for you, ownership of that artwork is agreed in writing as part of the project.
Proofs and approval
After you order a printed item, please email your artwork to info@willowpressprints.co.uk quoting your order number, or reply to your order confirmation email. For printed and embroidered orders we send you a digital proof showing how your order will look, and production starts once you sign it off. Please check spelling, colours, sizes and placement carefully, as we produce approved artwork exactly as it appears on the proof.
Turnaround
Most clothing orders are dispatched within 3–5 working days of artwork approval. Banners, signs and larger orders vary, and we confirm your timescale when you order. See our Shipping policy for delivery details.
Colour matching
Colours look different from one screen to another, and printed or embroidered colours can differ slightly from what you see on screen. Small variations like this are normal and are not a fault.
Cancellation
Because items are made to order, cancellation rights are limited; see our Returns and refunds policy for details. Once production has started we may not be able to cancel or change your order.
Liability
We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our liability is limited to the value of the order concerned.
Governing law
These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.