Refund policy

Almost everything we sell is printed or embroidered to order, so this policy explains when you can and can't cancel or return an item. Nothing here affects your statutory rights under the Consumer Rights Act 2015.

Personalised and made-to-order items

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day right to cancel does not apply to goods made to your specification or clearly personalised. As we print and embroider each order individually, this covers most of what we produce.

Please check your proof, sizes and quantities carefully before you approve your order.

Plain items with no print or embroidery

If you order a plain garment with no print or embroidery, the standard 14-day right to cancel does apply. Let us know within 14 days of delivery and send the item back unused, in its original condition and packaging, and we'll refund you. You pay the return postage unless the item is faulty.

Faulty, damaged or incorrect items

If an item arrives faulty or damaged, if the print or embroidery is defective, or if we've sent the wrong item, we'll put it right with a reprint, a replacement or a full refund, including any delivery charge.

Email info@willowpressprints.co.uk within 14 days of delivery with your order number and a photo of the problem.

Refunds

We refund to your original payment method, normally within 14 days of receiving the returned item or agreeing the refund.

Contact

Willow Press, Embsay Mills, Business Centre, Embsay, Skipton, BD23 6QR
Email: info@willowpressprints.co.uk